To our Defiance Harley-Davidson family,
 
Amid the heightened concerns regarding the spread of Coronavirus/COVID-19, we want you to know that we remain dedicated to the safety and health of our staff and customers and to the top-notch customer experience that has been the foundation of our business since its inception. As we continue to remain open, we want to make you aware of the diligent efforts we are making in both areas. 
 
Health and Safety 
At our dealership, we are: 

- Fully sanitizing and wiping down each motorcycle daily and after any interactions with a motorcycle.
- Deep cleaning common areas used by employees and customers.
- Providing additional hand sanitizing stations and wipes for customers and employees.
- Instructing employees not to come in if they feel sick or experience any symptoms. 
- Practicing social distancing, refraining from handshakes, hugs and close contact.  

There have been no confirmed or suspected cases of COVID-19 among Defiance H-D employees.
 
We will continue to stay up to date on the health authorities’ guidelines and adjust accordingly when necessary. 
 
Customer Experience 
As an independently owned, local small business our commitment to you during this difficult time is that customer service remains a top priority and here is how we are proving it: 
 
- Interested in a bike? Introducing the virtual shopping experience. Virtually shop for your dream ride and then we will bring the bike and staff to you for at-home trade appraisal, financing and customer service to complete the bike purchase. Additionally, we are offering no payments for 90 days on Harley-Davidson purchases for qualified customers.  
- FREE pickup and delivery for Service work.
- FREE local delivery on General Merchandise and Parts & Accessories orders over $100.
- Video chat shopping.
- Over the phone ordering. 
- Continued large and diverse in-stock selection of New & Pre-Owned Motorcycles, General Merchandise and Parts & Accessories. 

There may be certain restrictions and conditions to each of the above services, please call the dealership at 1-888-421-0819 to find out more details.

Rest assured, our decision-making process continues to keep our customers and employees top of mind, and we will take any necessary steps to help make Defiance H-D a safe environment while still fulfilling your personal dreams of freedom.
 
We ride together; we’re all in this together. Stay safe and healthy.


Riding through 2020 Together, 
Justin Lynch 
General Manager/Partner
Defiance Harley-Davidson